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Customer Service for Professionals in Health Care |
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Book Description
This short book helps healthcare employees to develop a strong customer orientation toward patients, physicians, coworkers and other customers. It identifies key behaviors that reflect a customer orientation in typical healthcare interactions and also provides self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept in meeting these needs every day. ... >> |
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Marketing the Physician Practice |
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Book Description
Reap the benefits of successful marketing with Marketing the Physician Practice, a user-friendly guide to advertising and public relations for the medical practice. This resource provides ideas on how to design and implement a marketing program that fits the needs and resources of the practice. Topics covered include: -Planning and budgeting -Reaching the target audiences of patients, providers and payors -Advertising strategies -Working ... >> |
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Smart Practices: Success in a Changing Environment |
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Book Description
Smart Practices provides effective tools and techniques for improving the daily operations of a medical practice. It offers: -Strategies that build communication and collaboration -Skills that will empower your staff to work toward a well-managed practice that supports change -Ready-to-use forms, policies and checklists -Emphasizes physician leadership and staff teamwork -A discussion of patient relations and satisfaction -Black ... >> |
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Practice Management & Reimbursement
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