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Measuring and Improving Patient Satisfaction |
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From Book News, Inc.
Intended to be read by a wide spectrum of health professionals in the managed care milieu, this work provides advice on how to produce "satisfied patients who are loyal to the health care organization." Topics discussed include a model of how patients judge their health care experience; the relative important index, which quantifies elements of patient satisfaction; behavior-based improvement priorities; satisfaction measurement and data collection processes; a... >> |
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Transcultural Communication in Health Care |
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From Book News, Inc.
A guide for healthcare students in communicating with clients and colleagues from different cultural backgrounds. Recognizing that the inability of Western healthcare systems to address the needs of some clients actually hinders the clients' treatments, the author covers basic principles, differences in cultural values, transcultural communication skills, ways to elicit assessment data and implement care, and the communication between professionals.Book New... >> |
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Patient Practitioner Interaction: An Experiential Manual for Developing the Art of Health Care, 3E |
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From Book News, Inc.
New edition of a guide to aid in the professional socialization of the medical practitioner, with a view towards developing the ability to feel confidence and empathy and therefore be better equipped to aid in the patient's healing process. The book opens with a section on self awareness which discusses family dynamics, health professional's self-esteem, values as determinants of behavior, and identifying and resolving moral dilemmas. The bulk of the volume is t... >> |
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Doctor-Patient Relations
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