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Book Info
Practical advice and examples of what 'good listening' looks and sounds like. Discusses the benefits of effective communication, skills, body language, techniques, explaining about medications, issues related to communicating with patients from diverse ethnic backgrounds, and the professional image. Softcover.
From the Inside Flap
Step-by-step solutions to improve patient interactions and increase your professional satisfactionDrawing on the authors' wealth of experience in health care communications and backed up by solid research, Communicating with Today's Patient is filled with proven techniques and time-tested strategies physicians and other clinicians can immediately put into action. This activity has been reviewed and is acceptable for up to 6 Prescribed credit hours by the American Academy of Family Physicians. Term of approval is for one year from beginning distribution date of October 1, 2000 with option to request yearly renewal. "Superbly practical. Each chapter contains pearls you can use today. Explores the important role poor communication plays in treatment failure. . . .Give[s] us practical ways to avoid misdiagnosis and improve compliance."—Kirk Strawn, M.D., director, Population Health Management, CIGNA HealthCare"This book's concise, direct approach will enable physicians to communicate more effectively and efficiently with their patients-a must in today's managed care dominated healthcare environment."—Elizabeth M. Gallup, M.D., J.D., M.B.A., president, executive vice president, New Century Health, IPA"Having spent the last thirty years defAnding physicians and hospitals in medical malpractice cases, I say without hesitation that this book is a 'must read' for today's overworked and overstressed physician."—Maurice J. Garvey, J.D., defense malpractice attorney"This stimulating guide presents old and new ways of communicating with patients, essential learning and relearning for all practitioners."—John D. Stoeckle, M.D., primary care physician, Massachusetts General Hospital and professor emeritus, Harvard Medical School"The only book that applies the medical model to communication techniques. . . .This book will help physicians, nurses, indeed, all clinicians, communicate more efficiently with patients-and with everyone else in their lives, too!"—Margaret G. McMahon,[R.N. etc need this info] training manager, CIGNA University[Additional Endorsements not included on cover but may be used in other promotional copy]"This handbook breaks through the friction and fog in so mu
From the Back Cover
Step-by-step solutions to improve patient interactions and increase your professional satisfaction Drawing on the authors' wealth of experience in health care communications and backed up by solid research, Communicating with Today's Patient is filled with proven techniques and time-tested strategies physicians and other clinicians can immediately put into action.
"Superbly practical. Each chapter contains pearls you can use today. Explores the important role poor communication plays in treatment failure. . . .Give[s] us practical ways to avoid misdiagnosis and improve compliance."—Kirk Strawn, M.D., director, Population Health Management, CIGNA HealthCare
"This book's concise, direct approach will enable physicians to communicate more effectively and efficiently with their patients-a must in today's managed care dominated healthcare environment."—Elizabeth M. Gallup, M.D., J.D., M.B.A., president, executive vice president, New Century Health, IPA
"Having spent the last thirty years defending physicians and hospitals in medical malpractice cases, I say without hesitation that this book is a 'must read' for today's overworked and overstressed physician."—Maurice J. Garvey, J.D., defense malpractice attorney
"This stimulating guide presents old and new ways of communicating with patients, essential learning and relearning for all practitioners."—John D. Stoeckle, M.D., primary care physician, Massachusetts General Hospital and professor emeritus, Harvard Medical School
"The only book that applies the medical model to communication techniques. . . .This book will help physicians, nurses, indeed, all clinicians, communicate more efficiently with patients-and with everyone else in their lives, too!"—Margaret G. McMahon,[R.N. etc need this info] training manager, CIGNA University
[Additional Endorsements not included on cover but may be used in other promotional copy]
"This handbook breaks through the friction and fog in so much health mis-communication. . . . The book gives us tools, good tips, and common sense. Desmond and Copeland don't waste your time, but alert you to listening skills, the vocal cues, the body language of the patient."—Brent Baker, dean and professor of communication, Boston University
"As a resource, this book can be used time and again for doctors who struggle with the many challenges that prevent connecting with a patient, and in turn impede the healing process."—Marilyn K. Yager, executive director, The Kenneth B. Schwartz Center
About the Author
JOANNE DESMOND is president of Desmond Medical Communications and an international health care communications speaker and author. LANNY R. COPELAND is past President and Chair of the Board of the American Academy of Family Physicians, as well as vice president of Primary Care Development at Phoebe Putney Health Systems in Albany, Georgia.
Rating 5.0
Every doctor should read this book !
Many doctors take their communication skills for granted, but the sad fact remains that most of us do not do a good job talking to our patients. Learning how to improve your bedside manner is extremely difficult to do, but this book shows you how you can do so. Reading this book is likely to be one of the best investments of your time you can make - and it's full of practically useful stuff you can implement immediately !A patient's point of view
I'm not a doctor, but I'm often a patient. This book has shown me how to communicate better with my doctor. In fact, I think it has excellent and helpful information for everyone, as we all try to make others understand our desires and comply with them.Immediately usable information
What I liked best about Communicating with Today's Patient: The practical suggestions that can be used often and right away. For example, when broaching a difficult subject, ask "What has been your experience with (topic)?" This gives you a reading on the patient's perspective and prevents incorrect assumptions. Dozens of techniques like this make the reader a better communicator right away. Two thumbs up!
