In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy, standards, and regulations. The authors show how, by bringing the patient's perspective to the design and delivery of health services, providers can improve their ability to meet patient's needs and enhance the quality of care.

Book Info
Picker/Commonwealth Program for Patient-Centered Care. Jossey-Bass Health Series. Text for hospital administrators on the patient's experience while in the hospital, and how to improve it. Based on research of over 6000 patients. 6 U.S. Contributors. --This text refers to an out of print or unavailable edition of this title.

Inside Flap Copy
Offers a comprehensive, research-based look at the experiences and needs of patients and explores models of care that can make the experience of hospitalization more humane. The authors draw on research conducted by the Picker/Commonwealth Program for Patient-Centered Care--including a national survey of over 6,000 hospital patients and 2,000 care partners from sixty-two hospitals; and focus groups with patients and their family members.Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy, standards, and regulations. The authors show how, by bringing the patient's perspective to the design and delivery of health services providers can improve their ability to meet patient's needs and enhance the quality of care.--This text refers to an out of print or unavailable edition of this title.

Back Cover Copy
In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. The authors show how, by bringing the patient's perspective to the design and delivery of health serices, providers can improve their ability to meet patient's needs and enhance the quality of care. New and important research conducted by the Picker/Commonwealth Program for Patient-Centered Care is described and used throughout the book.--This text refers to an out of print or unavailable edition of this title.

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